Land's End Reviews

Based on 3 customer reviews from our shopper community, Land's End's overall rating is 4.67 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.7

3 Reviews

Overall Rating

5 Stars

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Good Value

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Price & Quality

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Shipping & Delivery

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Customer Service

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Return Policy

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All Reviews (3)
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brownleopard388
December 20, 2020
"WHAT A COMPANY"
WHAT A COMPANY! I have purchased many things from Land’s End over the years and am very pleased with the quality of the products and the company’s service. But a recent issue made me realize this company’s service and commitment to quality is “over-the-top.” Late last winter I purchased a fleece top on their end of season sale. I loved it. One of the softest, yet warm garments I have. Unfortunately, the first time I wore it this year; the zipper jammed at the bottom and would not come loose. The line of garments is not in this year’s offerings. I returned it to Land’s End, paying the postage, expecting to get a refund or credit for the purchase price, but in my letter to them mentioned how much I liked the fleece and that a replacement would actually be preferred. What I got was an exact duplicate of the fleece and a credit for the postage I paid to return it. This is why Land’s End is one of my “go-to” vendors.
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WillieRodriquez
December 05, 2020
"5 Stars despite slow delivery this One time"
I have been buying from Land's End for many years. Quality, phone order service, and delivery has always been excellent. I recently experienced a long wait for my order placed on 10/31/20. Customer Service admitted that they were having problems with an unusually large volume of orders & shipment issues. Despite this One instance of slow delivery during a difficult time of Covid and other issues, I am happy to give Land's End the usual 5 Stars. Thank you - my package arrived & items are great!
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beautifulswan487
January 22, 2020
"Great selection"
I shop here often. They have great selection of men's jackets at the decent price. The customer service is always helpful and fast.
Questions & Answers
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Slightly over a year ago i purchased a lands end men's down jacket at my local sears store. because our winter was so mild last year i did not wear this jacket. with the advent of winter in indiana, i got the jacket out to wear and quickly that the jacket's plastic -way zipper had a mind of its own, opening spontaneously from the bottom whenever. pretty exciting when it opens during a winter gust! i do not have a sales receipt for this jacket. best case is having the zipper replaced by the guy who does my alterations. when i took the jacket to sears recently the l/e rep told me without a receipt he could not help me; further, he had nothing on the floor that matched this 600 power jacket. before i take it to the seamstress, however, i thought i would ask if l/e corporate would be willing to make it good.

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Is lands end clothing no longer sold online through the sear's website?

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Slightly over a year ago i purchased a lands end men's down jacket at my local sears store. because our winter was so mild last year i did not wear this jacket. with the advent of winter in indiana, i got the jacket out to wear and quickly that the jacket's plastic -way zipper had a mind of its own, opening spontaneously from the bottom whenever. pretty exciting when it opens during a winter gust! i do not have a sales receipt for this jacket. best case is having the zipper replaced by the guy who does my alterations. when i took the jacket to sears recently the l/e rep told me without a receipt he could not help me; further, he had nothing on the floor that matched this 600 power jacket. before i take it to the seamstress, however, i thought i would ask if l/e corporate would be willing to make it good.

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Purchased knit pull on pants one year ago. they became baggy in the knees very fast and i now only wear around the house. is there a way to shrink them back to "new" size? i won't bother to return them. how about "starfish" stretch pull on pants, bagging out at knees??

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Do you have free shipping

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angrytiger360
February 21, 2020

“They charged me shipping on my order. (I no longer patronize them because they charge for shipping returns, even if the product is deficient.)”

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