800-743-9706
Current wait: 7 mins (2m avg)
Hours: 24 hours, 7 days
Best time to call: 2:15pm
Want to contact Land's End customer service faster? Don't wait on hold! Chat with the Land's End team directly via live chat.
(866) 789-3075
Bermuda
(608) 935-4738
TTY | Outside U.S. and Canada
(800) 541-3459
TTY | U.S. and Canada
Check out if you can find the solution you need.
What happened: I was trying to do something, and ran into a problem.
What happened: I did not receive may order, there is another sr residence near by and perhaps it wet there.**bur I have been waiting for it. I used to have a friend at the other residence who found my order last time I ordered*now I cannot find my order of two tops. very frustrated
What happened: The problem: I would like to receive a lands end catalog so I may purchase a bathing suit
What happened: I just placed an order, order * *******. The bill to is incorrect. Please change bill to *TO: Pati Haber* *** East **th Street* New York, New York ******Amex * is correct.*Please confirm this change so that my Father’s Day gift will be on it’s way. *Thank you,*Pati Haber**** *** ****
What happened: order No. ******* charged one of four payment options through Paypal of $**.**. the charge was deducted for that amount and then appeared back in my account. I see that one of the items I ordered is backordered. Is the the reason why the $ was put back into my account?
What happened: I was trying to do something, and ran into a problem.
What happened: Received a package forwarded from my old address with $*.** due. Did not pay for it. Did not open it. Should I take it back to the post office? Can you tell what’s in it?
To contact the Land's End customer service by phone, you can follow these steps:
Look up the phone number of the Land's End customer service. The phone number is listed on landsend.com. Or check out the Land's End phone number page on WorthEPenny.
Dial the Land's End phone number 800-743-9706.
Hours: 24 hours, 7 days
Best time to call: 2:15pm
Wait for an answer: Once the call is connected, wait for a Land's End representative to answer on the other end.
Average wait time: 2m
Identify yourself and state your reason for calling the Land's End representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Land's End to help them assist you.
Ask for assistance: Ask the Land's End representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Land's End needs additional information from you or provides any instructions, follow them carefully.
Thank the Land's End representative: After you have received the assistance you need, thank the Land's End representative for their time and help.
To get to a real person as quickly as possible when calling Land's End, you can follow these steps:
Dial the Land's End customer service phone number 800-743-9706, which can be found on the Land's End website or in your order confirmation email form Land's End. Or check out the Land's End phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Land's End. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Land's End representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Land's End representative.
If the system still doesn’t connect you to a Land's End representative, stay on the line without pressing any keys. Land's End will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Land's End.
Once you reach a live person, explain your issue and provide any relevant information about your Land's End order. The Land's End representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Land's End website. This may allow you to connect with a Land's End representative more quickly and efficiently than calling.
When calling Land's End customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Land's End account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Land's End representative without any disruptions or background noise.
Be polite and respectful to the Land's End representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Land's End.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Land's End representative address your concern.
If the initial Land's End representative is unable to resolve your issue, politely ask to speak with a supervisor from Land's End or escalate the issue to a higher level of authority.
Take notes during the call, including the Land's End representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Land's End after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Land's End customer service.
If you are unhappy with your call to Land's End customer service, there are several options you can try:
Call again: Try calling Land's End customer service again and speak to a different Land's End representative. Sometimes a different Land's End representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Land's End representative, you can ask to speak with a supervisor from Land's End or escalate the issue to a higher level of authority.
Provide feedback: After the call, Land's End may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Land's End customer service through other channels, such as email or chat. You can also explore the Land's End Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Land's End service, you may want to consider other options such as returning the product you bought on Land's End or filing a complaint with a consumer protection agency.
To the Land's End customer support via live chat, you can follow these steps:
Go to the Land's End website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Land's End customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Land's End representative.
Provide any necessary information about your issue or question, and wait for the Land's End representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Land's End live chat option, you may need to contact the Land's End customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Land's End via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Land's End via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Land's End official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Land's End, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Land's End. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Land's End social media team.
Please note that the social media accounts of Land's End are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Land's End for certain issues. For urgent or complex issues, it's recommended to contact Land's End customer service via phone or chat for more personalized assistance.
Yes, to contact the Land's End customer support by email, follow these steps:
Go to landsend.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Land's End and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Land's End order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Land's End order number or username.
Once you have completed the email, click send. You should receive a response from the Land's End customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Land's End. WorthEPenny provides free tools and resources to assist customers in reaching Land's End customer service more efficiently, such as the Land's End phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Land's End, as well as forums where Land's End customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Land's End, it is not associated with or endorsed by Land's End.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Land's End official app or the Land's End company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Land's End trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Land's End. All references by WorthEPenny to third-party trademarks like Land's End are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.